Privacy Policy

1. This Data Protection & Privacy Policy (hereinafter referred to the “Privacy”, “Policy”) written on this web page explains how Special Needs Tutoring (hereinafter referred to as “Special Needs Tutoring”, “We”, “Our”, or “Us”) collect, use, disclose, manage and safeguard the personal information provided by you in course of accessing and using our website.
2. “User”, or “You” refers to any persons who uses this website or engages Special Needs Tutoring’s services. “Therapists” or “Tutors” or “Coaches” refers to persons who has registered or uses our website with the intention to register as a therapist, tutor or coach to apply for teaching assignments. “Student” refers to persons who have made an enquiry to Special Needs Tutoring via this website or any offline means of communication such as phone call, SMS, WhatsApp, social media, or any other means, with the intention to request for a therapist, tutor or coach to make a general enquiry relating to request for therapists, tutors or coaches.
3. Please read this Privacy carefully. The users access to, and the use of the service is conditioned on User acceptance of and compliance with this Policy. This policy is applied to all visitors, users and others who access or use this Website or engage our services. By using this Website or engaging our services, you understand that it is an agreement between you and Special Needs Tutoring and you hereby agree to accept all terms written in here and that we and our assigned representatives have all permissions to collect, use, disclose your personal data as outlined in this privacy policy. You must not use this Website if you disagree with any of this Website Privacy Policy.
4. If required by Singapore law or any international legislations, Special Needs Tutoring reserves the right to comply with the relevant authorities.

“Personal Data” refers to any personal information relating to a natural person or data relating to a User’s usage of the website or payment information from any online payments via our website that is collected by us.

Personal Data can be collected automatically (Users IP address, browser type and version, information about Users visit including the URL clickstream to, through and from our Service, web pages User viewed or searched for, length of visits to certain web pages, web page interaction), through the use of tracking technologies including cookies due to our Privacy Policy.

Personal Data and information can also be collected manually through user registration forms, request forms, phone calls, digital messages, emails, subscription and opt-in to receive our regular marketing mailing lists, marketing promotions, initiatives or contests. Information transmitted through any form of direct communication to us shall be presumed to be “collected”, unless explicitly stated by the user.

If you provide information about other persons (e.g. family members or friends), you must have informed consent from them to disclose their personal data to us and hereby represent them with regards to this policy agreement.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Your Personal Data may be used by us and our third party service providers in the following manner:

• to operate and improve our Service and Website;
• to create, update and maintain your account with us;
• to assess and personalise your user preferences;
• to assist you with the registration of User details and online transactions;
• to encourage your participation in our events, promotions, contests and other marketing initiatives;
• to provide you with promotional and advertisement materials when opted-in with informed consent;
• to notify you about changes to our service and answer your queries;
• to prevent, detect and investigate illegal activities;
• to investigate the breach of our Terms and Conditions and/or this Privacy Policy;
• to protect our rights and responsibilities;
• to enforce this Data Protection and Privacy Policy and/or any other rules, laws, regulations or guidelines that is applicable to you.

We are fully compliant with Do Not Call Register (DNC) requirements and do not send any unsolicited messages to the general public. Only users who have engaged our services or voluntarily provided our Service with their contact information via our website or other channels shall receive marketing information from us. Therapist, tutors or coaches who request the services of Special Needs Tutoring are deemed to have accepted the agreement and terms and acknowledge the willingness to receive future updates, marketing, and promotions. The user can unsubscribe at any point in time by notifying us by SMS, email, or other means.

For Students, we need to collect your geographic information such as your address or postal code, in order to source for suitable Therapists, tutors or coaches. We may advertise this information on our website, mobile application, or third-party websites. We will take measures not to reveal your full address but it is not guaranteed. If you wish for your address to remain hidden, please inform us and let us know the location to use as a placeholder (for example, a nearby location from your house).

In order to promote a safe and supportive environment for both students and therapists, Special Needs Tutoring has implemented the following safety procedures in our operations:

• In light of the unique needs of special education students, it is essential that therapists and tutors provide consent for the sharing of their qualifications and experience with students once a suitable match has been established. This ensures transparency and fosters a trusting, informed environment for all parties involved.
• Any communication between Student and Therapist/Tutor/Coach prior to confirmation shall be made via conference call with Special Needs Tutoring (personal data is not shared).
• Only when an assignment is expressly confirmed by both the Student and Therapist/Tutor/Coach, with a date to start the first meeting between the two parties, then we may send the phone number, email, and full address of the Student and Therapist/Tutor/Coach, and vice versa, for the purpose of liaison.
• If there are any disputes between Student and Therapist/Tutor/Coach, Special Needs Tutoring will not reveal personal information unless required by law.

1. We can disclose Users Personal Data with third parties for the following reasons:
   • on the legal request of governmental or law enforcing bodies;
   • to investigate the potential violations;
   • to prevent the technical issues;
   • to enforce applicable law, procedures, and regulations in accordance with Singapore and international legislation;
   • for the request of processing partner for the reasons of making payment through financial institutions.
2. We disclose only the necessary Personal Data for third parties to perform their specific services. All reasonable measures will be taken to ensure these third-parties keep your information secure and not use it for other purposes. If the third parties are situated overseas, we will ensure that appropriate data transfer mechanisms are in place in accordance with applicable laws.
3. The User Personal Data is not to be shared to third parties without user consent. Consent to receive third-party marketing communications may be withdrawn at any time by writing or via opt-out forms.
4. Our Website contains links to other Services, Websites or applications. The User agrees that those Services, Websites, and applications have their own Privacy Policies. Our Service is not responsible for usage, collection, and disclosure of your Personal Data by this Services.

We reserve the rights to retain any personal data collected, unless you explicitly request us to remove your information from our records or the contract between you and us states that data shall be removed when such contract has been fully performed. If you have informed us to remove your personal data, do note that we may take up to 7 days to comply and that we may retain some of your personal data internally to the extent permitted by the law.

If our company is sold, user data held by our business can be transferred to the new owner as part of the sale.

1. All reasonable measures (physical, electronic and managerial procedures) were taken in order to protect the collected information from unauthorised access or disclosure, in order to ensure the User that Personal Data is secured. However, we cannot fully guarantee that the existing measures of data protection are absolutely safe in case of unauthorized access of the third parties.
2. The access to your Personal Data is allowed only to our Service and people authorised by our Service. We ensure that such persons keep your Personal Data in a confidential way. For example, through service agreements with our developers.

1. The Website may be hosted on a server outside your homeland. In this way, the User permits the transfer of his Personal Data outside the borders of a home country.
2. The Service cannot guarantee the total security while transfer User Personal Data. We want to state, that none of the existing ways of data transfer can be totally safe.
3. We emphasise that our Service cannot be responsible for offenders of applicable legislation and regulations on cross-border transfer.

1. The User agrees that our Service use cookies and similar tracking technologies.
2. A cookie is in fact a small piece of data which a website asks Users browser to store on a Users computer. The cookie enables the Service to record and “remember” Users actions.
3. Our Service use cookies in the following ways:
   • identification of users
   • remember custom preferences;
   • help users complete tasks without re-entering information when browsing from page to page or when visiting the site at a later date.
   • to improve our Service based on factors such as how many users visit or use our Service;
   • to measure and analyse activity on our Service.
4. The User is allowed to delete or block cookies at their own discretion.

We reserve the right to change or amend this Privacy Policy at any time without prior notice. The User agrees to follow the most recent form of this Agreement each time the User view and use the Website. All the changes are posted in this Privacy Policy. Please check back frequently to see any updates or changes to our Privacy Policy.

We welcome feedback if the User has any questions, proposals, and views regarding our privacy practices or the use of Personal Data.